DHL Becomes North America's Largest Reverse Logistics Provider with Inmar Acquisition

DHL Supply Chain has positioned itself as North America’s largest provider of reverse logistics solutions with its strategic acquisition of Inmar Supply Chain Solutions, addressing the growing importance of returns management in the e-commerce sector.

Key takeaways:

• 14 return centers and approximately 800 associates will join DHL Supply Chain’s existing network of 520+ warehouses
• DHL gains enhanced capabilities in product remarketing, recall management, and supply chain performance analytics
• The acquisition supports DHL Group’s Strategy 2030 goal of 50% revenue growth by 2030 compared to 2023
• Inmar’s reverse logistics solutions have diverted 99% of consumer returns from landfills, aligning with DHL’s sustainability commitments
• Inmar Intelligence will retain its pharmaceutical reverse distribution business

As e-commerce continues its rapid growth, returns have become a critical touchpoint for retailers facing challenges like returns abuse and rising operational costs. This acquisition enables DHL to offer customers a comprehensive single-source solution for their entire supply chain, including the complex area of returns management.

“Together, we will create a returns business in North America that is unmatched in its depth, breadth, capabilities, and talent to fuel long-term growth,” said Oscar de Bok, Global CEO of DHL Supply Chain.

DHL Acquires Reverse Logistics Leader, Inmar Supply Chain Solutions